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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Reggie Logan

November 25, 2024

5  out of  5
rating by Reggie Logan
"Great Agent! Office is always courteous and friendly."
We responded:
"Reggie, thank you for your kind words! We take pride in the wonderful team we have here at our State Farm Agency! - Randy"
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Jane Grabowski

November 21, 2024

5  out of  5
rating by Jane Grabowski
"I have had a great experience working with this office. I recently needed to make several updates to my policies and everyone I worked with was knowledgeable, efficient and helpful. I would highly recommend."
We responded:
"Jane, thank you for the wonderful review and recommendation! We’re so glad to hear you’re happy with the rates and our team’s helpful, efficient service. We appreciate you for putting your trust in our State Farm Agency! - Randy"
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Darien F

November 20, 2024

5  out of  5
rating by Darien F
"I cannot recommend Randy’s team enough! From start to finish, the level of customer service they provided was nothing short of exceptional. They personally took the time to carefully review my car insurance policy, ensuring that I not only had the right coverage for my needs but also saved money in the process. I would highly recommend working with this team if you want the best car insurance experience around."
We responded:
"Darien, thank you so much for the kind words! I’m so glad my team and I could provide you with the level of service you deserve. It’s always our goal to ensure you have the right coverage while helping you save money. I truly appreciate your recommendation, and we’re here for anything you need in the future! - Randy"
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michael chisholm

November 19, 2024

5  out of  5
rating by michael chisholm
"I had some questions about my policy rate increase the agent was very polite and knowledgeable about the situation, and helped me resolve my issues. Thank you very much"
We responded:
"Michael, thank you so much for the five star review! We are so glad to hear that we were able to answer any questions you had. As always, don't hesitate to reach out if you have any further questions! - Randy "
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GARY Bilenky

November 19, 2024

5  out of  5
rating by GARY Bilenky
"Frank was very knowledgeable and professional in our search for the best insurance policies to meet our needs. He made switching to State Farm an easy and positive experience."
We responded:
"Gary, we appreciate you making the switch! I know our team is the perfect fit for you and your insurance needs! Thank you for sharing. - Randy"
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Marcus Covington

November 19, 2024

5  out of  5
rating by Marcus Covington
"Joshua has been a great help with getting my family insurance. His constant communication throughout the process has been by far best and we got the best deal from him."
We responded:
"Marcus, I’m so glad that you took the time to share this positive experience with us. We will always work hard to keep your business. - Randy"
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AJ Wilkins

November 18, 2024

5  out of  5
rating by AJ Wilkins
"If you are in need of insurance I would recommend going to Joshua W. I was impressed by his commitment to go the extra mile. He not only have given me great and prompt service every time but still remain the lowest rate in the market… I do my homework and check once in in a while with others companies. Makes me very glad to see I chose an agent that is giving not only great customer service, but the best rate!"
We responded:
"AJ, thank you for choosing our team to support your insurance needs! We’re thrilled you had a positive experience with our team. - Randy"
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Asonte Anderson

November 18, 2024

5  out of  5
rating by Asonte Anderson
"I had an outstanding experience with Joshua Wingfield! he was incredibly helpful, professional, and took the time to explain all my options clearly. I felt confident in making the right choice for my car insurance needs, and the process was smooth and stress-free. Highly recommend their services – five stars all the way!"
We responded:
"Asonte, thanks for sharing your experience. We’re so happy to hear that you’re pleased with our services. Customer satisfaction is our top priority, and feedback like yours reassures us that we’re on the right track. Let us know if we can ever be of further assistance! - Randy"
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Jennifer Houser

November 18, 2024

5  out of  5
rating by Jennifer Houser
"Can’t recommend Randy Somers and his team enough. They are very professional and available whenever I am in need. Frank is the best! Give them a call right away!"
We responded:
"Jennifer, feedback of any kind is how our team will continue to grow and learn from one another. Thank you for sharing your kind words! - Randy"
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Kyle Patrick

November 18, 2024

5  out of  5
rating by Kyle Patrick
"Joshua W. Was very informative and made the insurance process for both my home and auto very smooth! Thank you so much for the great customer service."
We responded:
"Kyle, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Randy"
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Danielle P

June 2, 2024

1  out of  5
rating by Danielle P
"Want to pay for insurance but not be insured? Randy’s your guy! Randy’s office had us paying for over 2 months but our vehicle was never insured per customer service following a policy change that Randy’s office never applied despite reaching out over and over. This office is a liability."
We responded:
"Danielle, I’m sorry to hear about your negative experience and I regret to hear that you feel this way. My team and I are committed to providing each of our customers with excellent service and we would love the opportunity to make this right. Please contact me at the office to discuss this further, I’m here to help. Thank you. - Randy"
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Sunrise Auto services

December 14, 2023

1  out of  5
rating by Sunrise Auto services
"I own Sunrise Auto Services, we got a quote from Franklyn E Houser and He totally lied about it from start to end, We got the policy from state farm, canceled our policy with Nationwide and what they quoted us is not case, it is more than what they quoted. when we called, he was so unprofessionally talking and wasn't even sorry for what he did.... I had to put this review for Mr. Frankyyy.... He and his other team members should stop wasting people time and should not scam people by giving them false price. Also to Mr. Randy.. Looking at your replies to previous comments seems Randy and Franklyn are the same person, instead of you calling them and asking them their experience, you just say sorry for your experience and call us back... do you think anyone with 1 start review will call you back... NO WAY... it is you who should call back and ask them what happened.... I have 6 or 7 emails regarding this policy with Franklyn and I will Definity post it on my social media on how unprofessional your staff is..."
We responded:
"Hello! I am very sorry for your experience with us and I deeply apologize for the errors. I will be calling to discuss with you. I do appreciate you sharing your frustration, as it allows me to make the necessary changes to improve each customer’s experience. - Randy"
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Almas Tasawar

December 14, 2023

1  out of  5
rating by Almas Tasawar
"They lied to me about my policy, one of their agent, quoted me $151 per month, and stated they will honor this policy for more than 12 months. Today I got a letter in the mail that my policy is $197. I called this person named Franklyn E Houser. He was so impolite and said he quoted me with a device to track my driving which I didn't want in the first place, He then says sir it was mentioned in the quote originally. Long story short. they made me cancel my policy with my prior insurance provider and they now bumped my price on the very next day........ Just stay out of scammers and people who wastes your time."
We responded:
"Almas, I am very sorry to hear about the inconvenience. My team and I do our best to provide all of our customers with excellent rates and customer service, however rates are based on many factors. Please give me a call at the office if you wish to discuss this further. I do appreciate you sharing your frustration, as it allows me to make the necessary changes to improve each customer’s experience. - Randy"
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Zila Schmukler

August 1, 2023

5  out of  5
rating by Zila Schmukler
"I am very satisfied with the office of Randy Somers It’s pleasant to work with Frank and Shai I would highly recommend the office 👍👍👍👍👍"
We responded:
"Zila, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business. - Randy"
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Ta'Shay Arrington

July 11, 2023

1  out of  5
rating by Ta'Shay Arrington
"I called in requesting to speak with Frank who was familiar with homeowner policy. Joshua informed me that “he had logged out for the day” this was Friday around 12noon. Joshua asked if he could assist me, but after expressing my concerns I was told I was being transferred to Frank who magically became available to assist me. Upon questioning my homeowners coverage Frank tone instantly became noticeably annoyed. As a professor, I personally know, that no question is a dumb question when attempting to gain clarity. I repeatedly asked Frank if I could receive a copy of my declaration page so that I could gain clarity on the coverage myself, he sarcastically made mention 3x “all 34 pages”. He then shouted at me “Ms. Arrington I am trying to help you” I immediately expressed to him that shouting was not necessary and I’d just like to receive the requested information. I never questioned nor did I care about the amount of pages that was being sent via email. I simply requested my dec page and what were some examples of coverage. Turn around and received a 12 page (not 34 pages) declaration via email from Joshua. As a paying member, I should not have been yelled at nor should an agent lack basic professionalism. Lastly, pls update your business hours online as no one answers the phone on Fridays after 4pm"
We responded:
"Hello, we are always thankful for feedback from our customers, and I am sorry to see your 1-star rating. My team and I pride ourselves on providing excellent customer service, and I apologize for your experience. If you would like to discuss this further, please don’t hesitate to give me a call at the office. Thank you. – Randy"
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John Goff

June 12, 2023

1  out of  5
rating by John Goff
"In the past month I have been trying to add additional equipment to my policy and cannot get anyone to help me. Being a retired service manager and being with State Farm for over 50 years this is the worst service I have ever received."
We responded:
"John, I’m sorry to hear about your negative experience and I regret to hear that you feel this way. My team and I are committed to providing each of our customers with excellent service and we would love the opportunity to make this right. Please contact me at the office (443) 898-6968 to discuss this further, I’m here to help. Thank you. - Randy"
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Jariz Jimenez

March 2, 2023

5  out of  5
rating by Jariz Jimenez
"Joshua was a great help, he helped me with my quotes and make me saved a lot of money. Do not hesitate to talk with them, they are very reliable and quick. I recommend you 100% if you really want to save money."
We responded:
"Jariz, we will always go above and beyond to exceed your customer service expectations! My team and I will always be here to support your insurance needs. - Randy"
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Miguel Castillo

February 16, 2023

5  out of  5
rating by Miguel Castillo
"Randy working along with Joshua were able to save my significant other and I a good deal of money on our home and auto insurance (a win)! They were both professional and prompt on assisting us. Thank you again guys!"
We responded:
"Miguel, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Randy"
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Diane Wentz

February 15, 2023

5  out of  5
rating by Diane Wentz
"I have had a great experience receiving services, car and home owners insurance, with Randy Somers. Simple to the point and fast. Any time I have a question, he returns with an email or call quickly. I'm an very happy with State Farm and Randy Somers."
We responded:
"Diane, my appreciation for you and your business is more than I can express. Thank you for trusting our agency with your insurance needs. - Randy"
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UZOMA VIBES LIFE

February 14, 2023

4  out of  5
rating by UZOMA VIBES LIFE
"Jerome Hughes valued customer Randy Somers one word AWESOME!!"
We responded:
"Hello, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Randy"
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Nicole Pezold

January 6, 2023

5  out of  5
rating by Nicole Pezold
"He was very informative and professional."
We responded:
"Nicole, we appreciate your kind feedback! - Randy"
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Jenny Hartfield

January 3, 2023

5  out of  5
rating by Jenny Hartfield
"Randy is the best agent I’ve encountered, very pleasant and fast and efficient 10/10 recommend !!!"
We responded:
"Jenny, we appreciate you and the time you have taken to share this kind feedback with us! - Randy"
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Julie Kelly

December 23, 2022

5  out of  5
rating by Julie Kelly
"I was pleasantly surprised with how much money Mr. Frank could save me. He was extremely respectful, professional, and very knowledgeable. He sold me insurance with better coverage at a more affordable price. Highly recommend switching to State Farm to save money, and speaking with Frank was a great experience. Thank you so much! Happy holidays."
We responded:
"Julie, I always love to hear when my clients are able to save money- especially when that comes with better coverage! Frank is great, I agree- glad he was so helpful. Thank you for sharing this and for recommending our agency! - Randy"
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Michael

November 10, 2022

5  out of  5
rating by Michael
"After being fed up with online insurance quotes, it was super refreshing to have an interaction with Randy. It was quick, easy, and he saved ne a lot of money and got me some great benefits. I highly recommend."
We responded:
"Michael, thank you for giving us the opportunity to earn your business! My team and I will always be here for you and your insurance needs! - Randy"
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rachel tuttle

November 4, 2022

5  out of  5
rating by rachel tuttle
"Randy Somers is the best and State Farm is the BEST. I was with Allstate and I was so disappointed with the service. He’s available 24/7 and always ready to talk and help me with everything and anything. And I like the state farm commercials so that helps too."
We responded:
"Rachel, the kind feedback you have provided is music to our ears! Thank you for your continued business. We will work hard for you each day. - Randy"